• The Antecedents and Consequences of Negative Technology Sense-making: A Longitudinal Field Study of the Taiwan Taxi Fleet

Abstract

When individuals adopt a new technology in the workplace, a process of social construction takes place. Although previous research has described mechanisms related to technology sense-making and technology use in organisations, there has not been much research on how negative technology sense-making occurs, or on the consequences of negative technology sense-making on the technology adoption process. Grounded in sense-making theory, this research aims to examine the technology adoption behaviour of users by investigating the cabbies of the Taiwan Taxi Fleet, who were presented with a new Global Positioning System (GPS)-based automatic vehicle location and dispatch system in Taipei. Based on data collected from 180 taxi drivers through a longitudinal survey, this research discovers three antecedents of negative technology sense-making: prior negative experience, negative organisational identification, and lack of self-efficacy on the part of the user. The paper concludes with various implications for research and practice.

Keywords: Negative Technology Sense-making, Technology Adoption, Taxi