• The Impact of Service Innovation on Business Performance of Logistics Service Providers

Abstract

Logistic management is one of the key success factors of a supply chain system. Logistic service providers (LSPs) consider how to decline the cost, improve the efficiency and service quality under fierce competition. Besides, innovation is also a critical factor for sustainable development. Referring to related literature of logistics, business model and service innovation, we develop the research framework and design the questionnaire. Using the designed questionnaire, six firms were interviewed for business strategy/service innovation data gathering and comparison. After data reorganized and analyzed, we categorize the service innovation into four types: service extension, flexible ability, information system integration, and the extension of value chain. Finally, this paper develops four propositions and four types of service innovation for LSPs. If LSPs intend to promote their competitiveness, they may emphasis on service innovation.

Keywords: Logistic Service Provider, Service Innovation, Business Model, Business Performance